Política de envio

✅ Artomira Shipping & Delivery Policy

Last Updated: June 30, 2025
Operated by Rex Investition und Handel GmbH, Germany

 

 

️ From Studio to Your Home

✅ Creation

Each painting is meticulously hand-painted just for you by one of our professional artists.
Please allow up to 7 days for creation. We’ll send you photo or video progress updates and gladly adjust colors or details until you’re fully satisfied.

✅ Shipping& Tracking

Ships within 24 hours of final approval via FedEx/DHL/UPS Express

Once you approve the final version, your artwork ships within 24 hours via FedEx or DHL/UPS Express.

Tracking number emailed within 24 hours of dispatch

Estimated delivery: 3–7 business days, depending on your location(remote areas +2 days).

 

 

 

 Packaging – Museum-Grade, Global-Ready

To ensure gallery-level protection during international transit, each piece is packaged using materials that meet professional art logistics standards:

 Unframed (Rolled Canvas)

· Rolled with acid-free interleaving paper

· Sealed inside a durable archival tube with 3mm moisture barrier

· Tube ends reinforced to prevent crushing

· Ideal for professional framing upon arrival

️ Framed or Stretched Canvas (Ready-to-Hang)

· Wrapped in protective plastic film with corner guards

· Secured with ≥20mm EPE foam for shock absorption

· Packed in either:
• A 7-layer export-grade corrugated carton, or
• A custom wooden crate (for oversized or high-value works)

· Includes an accessory kit: gloves, hanging hardware, and care instructions

All packaging is climate-sealed, marked “FRAGILE – Original Artwork,” and handled with priority care from door to door.

 

 

 Global Shipping Coverage

We ship worldwide via FedEx or DHL Express, including remote and rural areas.
✖️ Note: Due to customs limitations, we currently do not ship directly to Mexico. You may use a U.S. forwarding address instead.

 

 

 Transparent Costs — No Surprises

Destination

Duties & Import Taxes

USA & UAE

✅ All import fees are fully covered by us

Other Regions

⚠️ Buyer’s responsibility (0–20% typical)

Need customs paperwork or shipping invoices?
 Email us at support@artomira.com — average response time: under 24 hours

 

 

 Full-Value Insurance – From Studio to Doorstep

We insure every shipment for its full value, covering loss or damage during transit.

If an issue occurs:

1. Notify us within 48 hours of delivery

2. Keep all original packaging materials

3. Provide photos and unboxing video evidence
→ We’ll manage the claim and offer either a remake or full refund, depending on your preference.

 

 

 The Artomira Experience

Every original painting is shipped with a curated art collector’s gift — a meaningful, thoughtful addition to elevate your collecting journey.
It’s securely packed with your artwork and fully insured.

 

 

✨ Special Requests? We've Got You Covered

·  Sending a gift? No pricing slips included

·  Multiple artworks? We consolidate your order at no extra cost

·  Need discreet packaging? Ask for the “Artomira Surprise Service”

 

 

 Hassle-Free Returns

Not quite the right fit for your space?
You may return your artwork within 14 days of delivery — no questions asked.
→ View Our Full Return & Refund Policy

 

 

Why Collectors Trust Artomira

For Your Peace of Mind

Our Commitment

Authenticity

Hand-signed originals + verified creation proof

Transparency

Real-time updates + no hidden fees

Global Confidence

Import duties covered (USA/UAE) + full customs support

Lifetime Care

Full shipping insurance + 14-day satisfaction guarantee

Collector’s Journey

Artistic gift included with every original painting

 

 

 Trade & Commercial Partnerships

We welcome partnerships with interior designers, architects, hotels, and developers.
✅ B2B pricing, large-volume orders, and full creative support available.

 ※ Custom project details view → Artomira Custom Art Solutions for Commercial Spaces


 Email: support@artomira.com

 

 

 Contact Us Anytime

Our Art Advisors are real people — not bots — and are here to assist you every step of the way.
 Email: support@artomira.com
 Response time: usually under 4 business hours

“We treat your art like a family heirloom.” — The Artomira Team